General Terms and Conditions of Use and Sale

Use of the Platform is contingent upon the prior creation of an Account by the User. The User undertakes to provide accurate, complete and up-to-date information during registration. Domuse reserves the right to request supporting documents and to refuse registration in the event of incomplete, inaccurate or manifestly fraudulent information.

Each User is responsible for the use of their Account. It is their responsibility to maintain the confidentiality of their login credentials and passwords. Any fraudulent or unauthorized use of their Account must be reported immediately to Domuse.

The Client creates an Account on the Domuse Application by providing the following information:

• last name and first name,
• postal address,
• valid email address,
• phone number,
• title (Mr. or Mrs.),
• a secure password for Account access.

The Client warrants that they are of legal age and have the legal capacity to enter into contracts.

The Provider creates an Account on the Domuse Pro Application. Registration is reserved for properly registered professionals. The Provider must provide:

• identity information (last name, first name, date and place of birth, title),
• upload of a valid identity document (passport, national identity card, residence permit),
• submission of a compliant profile photograph,
• entry of a valid SIRET number and company information,
• provision of professional bank details,
• where applicable, filing of a mandatory professional liability insurance certificate for certain activities,
• express acceptance of these T&Cs and Stripe Connect payment conditions,
• option to enter a referral code.

Provision of diplomas or proof of qualifications remains optional, except for regulated professions for which Domuse reserves the right to require them.

The Provider is solely responsible for compliance with their tax, social and administrative obligations.

Domuse may refuse any registration or suspend an Account in the event of:

• non-compliance of information or documents provided;
• conduct contrary to laws and regulations;
• infringement of third-party rights or Domuse's image.

The Client may search for a Provider by browsing available profiles in their service area via the Domuse Application. Profiles display in particular:

• rates offered per service,
• service area,
• declared availability,
• ratings left by previous Clients.

The Client sends a booking request to the chosen Provider. The booking is only confirmed upon express acceptance by the Provider via the Domuse Pro Application.

The Client may create an Urgent Request directly from the Domuse Application. To do so, they must:

• select the relevant Service category (cleaning, handyman, plumbing, locksmithing, electrical);
• specify their need (e.g.: change a tap, unclog a sink);
• indicate the intervention address;
• describe the details of the emergency and, where applicable, add a photo to illustrate the situation.

Once validated, the Urgent Request is transmitted in real time to active Providers in the service area. Providers can submit a price offer via the Domuse Pro Application.

The Client remains free to accept or decline any offer received. Confirmation of an offer constitutes a firm booking of the Service.

If, upon arrival at the service location, the Provider finds that the nature, duration or complexity of the intervention differs from the description initially provided by the Client, they may propose a price adjustment for the Service.

If accepted by the Client, the adjusted price becomes the final price of the Service, which will be invoiced and paid according to the usual payment methods via the Platform.

If refused by the Client, the Service is cancelled and the Client remains liable for the Provider's travel fees, the amount of which is displayed on the Platform before the intervention.

These travel fees are subject to Domuse's service commission, set at:

• 12% for Providers with a standard account (Essential subscription);
• 6% for Providers subscribed to the Premium plan.

For example, for travel fees of 50 euros, the Provider will receive a net amount of:

• 44 euros under the standard subscription (after deduction of 12%);
• 47 euros under the Premium subscription (after deduction of 6%).

The Provider is prohibited from directly receiving any payment outside the Platform. All payments must be made through the payment tools set up by Domuse.

To validate the successful completion of a Service, the Client must provide the Provider, at the end of the intervention, with a unique verification code generated by the Domuse Application. Communication of this code constitutes confirmation of the completion of the Service and triggers the corresponding invoicing.

The Client undertakes to communicate this code only after the full completion of the Service. In the event of premature or fraudulent communication of the code, Domuse cannot be held liable and the Client alone shall bear the possible consequences.

Domuse offers two distinct plans for Providers:

• Essential: 0 euros/month + 12% service fee deducted from the amount of each completed Service;
• Premium: 19.99 euros/month + 6% service fee deducted from the amount of each completed Service.

The Client pays the price of the Service, as indicated, in the Application exclusively by credit card. The Provider receives their net remuneration, after deduction of Domuse's service fees only.

The price of Services is subject to a bank pre-authorization before the start of the Service and is charged to the Client within twenty-four (24) hours of its completion. The corresponding amounts are transferred to the Provider on a daily basis by default. An additional period of two (2) to three (3) business days may be necessary for the transfer of funds.

For the management of financial flows, Domuse uses Stripe, a payment service provider, which offers a solution for managing payment flows between Domuse, Providers and Clients.

The payment services provided by Stripe on the Platform are subject to the Terms of Use of the "Stripe Connect" product, accessible at the following address: https://stripe.com/fr/legal/connect-account.

Opening and using a Stripe Connect account are essential for receiving payments for Services performed via Domuse. By accepting these T&Cs, the Provider also acknowledges and accepts the Stripe Connect Terms of Use, which constitute a separate contract concluded directly between the Provider and Stripe.

Domuse is not a party to this contract and cannot be held liable for any malfunction, payment refusal or any other dispute related to the services operated by Stripe.

The Client acknowledges that payment for Services is made through the payment service provider Stripe and authorizes Domuse to transmit to Stripe the information necessary for processing their payment.

An invoice is automatically generated for each Service performed and validated by the verification code.

Domuse provides an automated invoicing service enabling the issuance, on behalf of the Provider, of invoices intended for Clients relating to Services performed.

The Provider remains solely responsible for the accuracy, compliance and validity of the information transmitted, as well as all their tax, social and accounting obligations relating to the Services performed, including, where applicable, the collection and remittance of VAT.

Furthermore, Domuse issues invoices in its own name to Providers for:

• service fees applicable to transactions carried out via the Platform,
• and, where applicable, paid subscriptions, in particular the Premium subscription taken out by the Provider.

These invoices are issued electronically and made available to the Provider within their personal Domuse Pro space. Their issuance constitutes acknowledgment by the Provider of the validity of the corresponding debt in favor of Domuse.

The Provider expressly mandates Domuse, which accepts, to issue on their behalf the invoices relating to Services booked and paid for through the Platform.

It is specified that this invoicing mandate is limited to Services performed via Domuse. The Provider remains responsible for all their tax, social and accounting obligations, including the declaration and payment of VAT, where applicable.

The invoicing mandate takes effect upon acceptance of these T&Cs and remains valid as long as the Provider has an active Account. Each party retains a copy of the invoices issued.

For the execution of the mandate, the Provider provides Domuse with the following information:

• First name and last name / or company name,
• Postal address / or registered office,
• SIRET number / or trade register number,
• Email address,
• Copy of a valid identity document (front/back),
• Profile photograph,
• Bank details,
• EU VAT number if applicable.

The Provider undertakes: (i) to pay the value added tax owed to the Treasury; (ii) to consult and archive the invoices issued on their behalf by Domuse; (iii) to notify Domuse without delay of any change in the information provided; (iv) to assume all liability in the event of failure to comply with their legal and tax obligations.

Users undertake to:

• comply with applicable laws and regulations;
• provide accurate information and keep it up to date;
• use the Platform fairly and in accordance with its purpose;
• not divert or circumvent the Services;
• not publish content that is insulting, defamatory, disparaging or contrary to public order.

The Client undertakes in particular to:

• welcome the Provider under adequate conditions for the performance of the Service;
• not request Services outside the Platform;
• pay for any Service validated by means of the verification code provided to the Provider after the full completion of the intervention;
• not cancel abusively or repeatedly.

The Provider undertakes in particular to:

• honor any accepted Service;
• be punctual and respect the commitments made;
• have the skills necessary for performing the Services;
• not receive payments outside the Platform;
• behave fairly towards Clients and towards Domuse.

More than 24 hours before the appointment:

• Cancellation: free;
• Rescheduling: free.

Less than 24 hours before the appointment:

• Cancellation: fee of 50% of the Service amount, capped at 50 euros;
• Rescheduling: fee of 25% of the Service amount, capped at 25 euros.

In the event of the Client's absence or failure to communicate the validation code: 100% of the Service amount may be charged.

More than 24 hours before the appointment: tolerated without Penalty, unless this occurs repeatedly (5 or more times per month), in which case a Penalty may be applied.

Rescheduling: the Client must validate the new proposed time slot. If the Client accepts, the assignment is maintained; if the Client refuses or does not respond, the situation is considered a cancellation attributable to the Provider, resulting in a refund to the Client and possible application of a Penalty if repeated (5 or more times/month).

Less than 24 hours before the appointment:

• Cancellation: no immediate Penalty but the Client is fully refunded; in case of repetition (2 or more times per month), a Penalty is applied.
• Rescheduling: the Client must validate the new proposed time slot. If the Client accepts, the assignment is maintained; if the Client refuses or does not respond, this is considered a cancellation attributable to the Provider, resulting in a refund to the Client and a Penalty in case of repetition (2 or more times/month).

Repeated or last-minute cancellations may result in suspension of the Provider's Account.

In the event of duly justified force majeure, no penalty is applied.

Each User is responsible for the information they provide and for their use of the Platform. The Client is responsible for the accuracy of information transmitted to the Provider. The Provider is responsible for the proper execution of the Service and for compliance with applicable regulations.

Domuse acts as an online platform operator. As such:

• Domuse is not liable for the proper execution of Services, which are the sole responsibility of the Provider;
• Domuse is not liable for indirect or unforeseeable damages;
• Domuse's liability, if engaged, is limited to the amount of service fees received for the Service concerned.

Each User is solely responsible for their use of the Platform and the consequences arising therefrom.

Domuse may temporarily or permanently suspend an Account in the event of:

• repeated cancellations of Services,
• recurring negative reviews,
• disrespectful or fraudulent behavior,
• non-compliance with these T&Cs.

Suspension results in the limitation or temporary removal of access to the Services.

The T&Cs are concluded for an indefinite period. They may be terminated:

• by the Client, at any time, by deleting their Account;
• by the Provider, with thirty (30) days' notice;
• by Domuse, in the event of serious breach, immediately and without notice (fraud, non-compliance with laws, misuse of the Platform).

Any User may request the deletion of their Account at any time, from the Application or by sending a request to contact@domuse.app.

Account deletion is subject to the following conditions:

No deletion can be carried out if a request (standard, specific or urgent) is being executed, accepted, started or being rescheduled.

In this case, deletion will only be possible once the Service has been fully closed and the associated payments validated.

In the event of a valid deletion request, Domuse proceeds with the immediate deactivation of the Account, followed by the permanent deletion of personal data in accordance with the regulations in force (Article 17 of the GDPR).

Upon deletion of an Account, Domuse proceeds to erase the following elements:

• Personal information (identity, email, phone, etc.),
• Data relating to the Client or Provider profile,
• Addresses associated with requests,
• Pending or not yet accepted requests,
• Notification preferences and Account-related settings,
• The Provider's Stripe Connect account, when it is a professional account.

Certain data cannot be deleted immediately for legal, accounting or security reasons, including:

• Requests (appointments) pending validation or already completed are retained to ensure traceability of Services and associated accounting and transactional tracking;
• Payments, transactions and associated accounting documents, necessary for compliance with Domuse's and the Provider's legal and tax obligations;
• Messages and conversations exchanged via the integrated messaging system, for evidentiary purposes in the event of a dispute or claim;
• Reviews and ratings left on the Platform, which remain associated with the Service history.

The complete and irreversible deletion of the Account is carried out within a maximum period of thirty (30) days from the validation of the request, subject to any legal obligation of extended retention.

Written confirmation of the deletion is sent to the User by email to the address associated with their Account.